Terms of Service

Welcome to Steel Frame Designs. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms. Please read them carefully.

1. About Steel Frame Designs

1.1 Our Role

Steel Frame Designs operates as the Supplier and:

• Designs, engineers, and supplies custom steel frame kits and associated structural components
• Directs specialist steel manufacturers to fabricate kits using Steel Frame Designs' cutting lists and engineering documentation
• Offers building permit coordination packages including drafting, engineering coordination, and submission support
• Provides design consultations and project guidance
• Assists with building permit applications, documentation, and consultant coordination

1.2 What We Don't Do

Steel Frame Designs does not:

• Provide construction or building services
• Act as a licensed builder or contractor
• Provide on-site installation services
• Guarantee building permits or council approvals

2. Use of Our Website

2.1 Permitted Use

You may use our website to:

• Browse information about our services
• Submit inquiries and book consultations
• Access resources and educational content
• Use our chatbot for information and assistance

2.2 Prohibited Use

You must not:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Submit false or misleading information
• Interfere with the proper functioning of our website
• Use automated systems to access our website without permission
• Copy, reproduce, or distribute our content without authorization

3. Our Services

3.1 Design Services

Our design services include:

• Free Consultations: 30-minute video consultations to discuss your project
• Custom Design: Development of steel frame designs based on your requirements
• Building Permit Packages: Comprehensive planning and documentation services
• Engineering Coordination: Facilitation of structural engineering services

3.2 Steel Frame Kits

We supply:

• Studio kits starting at $7,950 (inc. GST)
• 1x1 granny flat kits starting at $9,950 (inc. GST)
• 2x1 granny flat kits starting at $12,950 (inc. GST)
• Custom steel frame solutions

3.3 Service Limitations

All pricing is indicative and subject to:

• Site-specific requirements and conditions
• Engineering specifications and structural requirements
• Current material costs and availability
• Fabricator capacity and scheduling
• Building code compliance requirements

4. Client Responsibilities

4.1 Owner-Builder Requirements

As our services are designed for owner-builders, you are responsible for:

• Obtaining appropriate owner-builder permits and licenses
• Understanding your obligations under WA building regulations
• Engaging qualified tradespeople for construction work
• Ensuring compliance with all building codes and standards
• Managing construction site safety and insurance

4.2 Information Accuracy

You must provide accurate information regarding:

• Site conditions and constraints
• Design requirements and preferences
• Budget and timeline expectations
• Local council requirements and restrictions

5. Pricing and Payment

5.1 Pricing

• All prices are in Australian Dollars (AUD)
• Prices include GST unless otherwise stated
• Prices are subject to change without notice
• Final pricing will be confirmed in written quotes

5.2 Payment Terms

• Payment terms will be specified in service agreements
• Payment Terms - Steel Frame Supply: Payment is made in three mandatory stages. No exceptions.
• 30% Deposit - payable upon acceptance of the Quote/Order. This confirms the order, locks in material allocation, and commences detailing and engineering coordination.
• 50% Progress Payment - payable prior to commencement of fabrication. No fabrication will commence until this payment is received in full.
• 20% Final Payment - payable prior to dispatch. No dispatch or delivery will occur until the final payment is received in full and cleared.
• Title to goods does not pass to the client until all three payments are received in full. Risk transfers to the client on delivery.
• All payments must be made by bank transfer or agreed method

6. Intellectual Property

6.1 Our Content

All content on our website is protected by copyright and remains our property, including:

• Text, images, graphics, and videos
• Design concepts and architectural drawings
• Software and technical documentation
• Trademarks and branding elements

6.2 Your Content

When you submit content to us (including through our chatbot), you grant us permission to use it for:

• Providing services to you
• Improving our services and website
• Customer support and communication

7. Disclaimers and Limitations

7.1 Service Disclaimers

We provide our services on an "as is" basis and disclaim warranties including:

• Fitness for a particular purpose
• Accuracy of third-party information
• Uninterrupted or error-free service
• Specific outcomes or results

7.2 Professional Advice

Our services do not constitute:

• Licensed building or construction advice
• Legal, financial, or regulatory advice
• Guarantees regarding council approvals
• Site-specific engineering assessments

7.3 Third-Party Services

We are not responsible for:

• Quality or performance of fabricator services
• Delays caused by third parties
• Engineering or specialist consultant services
• Building permit outcomes or timelines

8. Limitation of Liability

To the maximum extent permitted by Australian law:

• Our liability is limited to the value of services provided
• We exclude liability for indirect or consequential losses
• We exclude liability for third-party actions or services
• Our liability for any claim is limited to $50,000 AUD

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy which explains how we collect, use, and protect your personal information in accordance with Australian privacy laws.

10. Termination

10.1 Termination by You

You may terminate service agreements by providing written notice as specified in the service agreement.

10.2 Termination by Us

We may terminate services immediately if you:

• Breach these Terms or service agreements
• Fail to make required payments
• Provide false or misleading information
• Act in a manner that damages our reputation

11. Dispute Resolution

11.1 Initial Resolution

We encourage direct communication to resolve any issues. Please contact us first before pursuing formal dispute resolution.

11.2 Mediation

If direct resolution fails, disputes may be referred to mediation through a recognized mediation service in Western Australia.

11.3 Governing Law

These Terms are governed by the laws of Western Australia, and any disputes will be subject to the jurisdiction of WA courts.

12. General Provisions

12.1 Changes to Terms

We may update these Terms from time to time. Changes will be posted on our website with an updated "Last Updated" date.

12.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.

12.3 Entire Agreement

These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between us.

13. Contact Information

These Terms of Service are designed to comply with Australian consumer protection laws and building industry regulations. They apply to Steel Frame Designs' services in Western Australia.